Takes the whole job
Not a hint — the draft, the report, the transfer request. Franky brings back the 60% that is finding, pulling and assembling, and hands you the part that needs your call.
Digital employee · Powered by Crescendo Agent Lab
Your next hire is a digital employee.
Franky is Crescendo Lab's digital employee, powered by Crescendo Agent Lab. It works inside Slack, Teams and LINE. It drafts the proposal, answers the customer, pulls the report and files the request — from your own systems, with every answer cited, and with each person's own permissions.
# bd-deals 22 members
K
ken.wu Sales · 2:30 PM
@franky draft a proposal for Beta Logistics
— they're evaluating CAAC and want pricing by Friday.
Franky App 2:31 PM
A 60% draft is in Drive, built from deals you already won:
- Scope reused from 2 logistics deals closed in Q2
- Growth tier from the current pricing matrix, annual discount applied
- Objection handling for the two competitors they named
Sources: HubSpot · Drive · Competitive playbook
# cs-acme 38 members
J
jo.chen CS · 10:12 AM
@franky Acme is asking about moving off
their legacy plan. Draft me a reply.
Franky App 10:12 AM
Draft, from the migration playbook and Acme's last 3 tickets:
Hi Dana — your legacy plan stays grandfathered. Moving to the new bundle
now takes 30% off, and I can send the side-by-side today.
Heads-up: ticket #4471 says their admin changed in August — address Dana,
not Ray.
Sources: Zendesk · Drive playbook · #pricing-committee
# marketing 57 members
L
lin.h Marketing · 9:14 AM
@franky pull the May "Summer Awakening"
report — spend, conversion, NPS. One slide.
Franky App 9:15 AM
May "Summer Awakening":
- Spend $24,810 (GA4 + Meta Ads)
- 412 ticket conversions · CTR 3.2%
- NPS 8.4 (Typeform, n=128) — top theme: queue time at entry
Sources: GA4 · Meta Ads · Typeform · Ticket backend
# procurement 19 members
S
sam.lin Store ops · 10:42 AM
@franky how many A-1200 units are left in
the north warehouse? If we have spare, move 20 to Taichung.
Franky App 10:42 AM
46 in the north warehouse, 12 reserved for online orders — 34 free to
move.
Transfer drafted: 20 × A-1200, north warehouse → Taichung store
erp.transfer.create
Runs with sam.lin's ERP permissions
Approve
Deny
Sources: ERP inventory · Transfer policy v3
LINE · Lantern festival working group
陳
Supervisor Chen Mon 4:52 PM
Amy, send the vendor list to the bureau by Thursday. Kevin, book the shuttle
buses before end of day tomorrow.
Tuesday 9:00 AM · daily digest
Franky App 9:00 AM
Task digest · 2 new · 0 done
- Vendor list to the bureau — Amy — due Thu 10/2
- Book shuttle buses — Kevin (claimed) — due Tue 9/30 18:00
Every assignment in the group became a task with an owner and a date.
Built for business and operations teams
The work that repeats every week, with different details every time
Sales and BD
Customer success
Marketing
Store and field operations
Finance and billing
HR and admin
RevOps
Not a tool. A hire.
What makes Franky an employee
A chatbot answers a question and forgets it. Franky takes the job, works across your systems, and gets better the longer it stays.
Works across your company
CRM, Drive, data warehouse, ticketing, ERP and ads platforms, queried in parallel through connectors — and it only sees what you can already see.
Gets better over time
Decisions, owners and the way your team talks become workspace memory. A correction made in the thread today is the answer someone else gets next week.
One hire, six desks
What Franky does for each team
Real jobs from Crescendo Lab's own teams and early customers. Every reply cites its sources; every action that changes something waits for a person.
Proposals that start 60% done
From 3–4 hours to under one. Built from the deals you already won, priced from the current matrix.
K
ken.wu
@franky draft a proposal for Beta Logistics.
Franky
60% draft in Drive — scope from 2 won deals, Growth pricing, objections covered.
HubSpot · Drive · Playbook
Replies that already know the account
Drafted from the playbook and the customer's last tickets while they're still waiting. Reads the real ask 60–70% of the time.
J
jo.chen
@franky Acme asks about moving off the legacy
plan.
Franky
Reply drafted. Note: their admin changed in August — address Dana, not Ray.
Zendesk · Playbook
The campaign report in minutes, every Monday
Five platforms, one report, about 8 minutes instead of 4 hours and 3 people — and it can run on a schedule.
L
lin.h
@franky May report — spend, conversion, NPS.
Franky
Spend $24,810 · 412 conversions · NPS 8.4. Slide drafted.
GA4 · Meta Ads · Typeform
Stock checks and transfers, with your own permissions
The lookup runs instantly. The transfer waits for one click. Each department sees only its own data.
S
sam.lin
@franky A-1200 left in the north warehouse? Move
20 to Taichung.
Franky
46 in stock, 34 free. Transfer drafted — waiting for your approval.
ERP · Transfer policy v3
Refunds that wait for finance, rules that say no out loud
CS resolves the billing issue in the thread. The refund waits for finance approval; anything your rules forbid is refused with the rule quoted.
J
jo.chen
@franky Acme was charged twice. Refund the
duplicate and void the second invoice.
Franky
Refund of NT$48,000 ready — waiting for finance. I can't void invoices: rule
fin-02, owner finance-ops.
Billing ledger · Stripe
Policy answers that are right, and private where they should be
New hires get the handbook answer in seconds, as HR wrote it. HR-only documents answer HR, and nobody else.
D
derek.l
@franky how many days of annual leave in my
first year?
Franky
3 days after 6 months, 7 after your first full year. Requests go through the HR
portal.
HR Q&A · Handbook §4.2
Multiplayer
One person asks. The whole team learns.
Franky answers in the thread, so everyone sees it — and when someone corrects it, the next person gets the better answer without asking again.
- Answers land where your team already works
- Every answer is cited, so it can be trusted later
- A correction today is the answer next week
# growth-decisions
M
mei.tan Mar 14 · 3:42 PM
@franky do 5-seat trials get the onboarding
webinar invite?
Franky App 3:42 PM
Yes — trials with 5+ seats get it automatically. Decided today.
↪ Decision log
K
kane.lin 3:51 PM
Small correction: it goes out on day 2, not day 1. Doc updated.
One week later
R
ryo.s Mar 21 · 10:05 AM
@franky when does a 5-seat trial get the webinar
invite?
Franky App 10:05 AM
Day 2 — per kane.lin's correction in this channel on Mar 14.
↪ #growth-decisions thread · Lifecycle doc
The difference
A chatbot answers. Franky delivers.
You already have AI. The work is still there. Franky does the work and posts the result where your team is.
ChatGPT / Claude
Gives you a template and a pep talk.
Franky
Drafts the proposal from the deals you won, priced from your matrix.
ChatGPT / Claude
Tells you where the numbers probably are.
Franky
Pulls them from five platforms and cites each one.
ChatGPT / Claude
Tells you to go check the ERP.
Franky
Checks it as you and files the transfer for your one-click approval.
ChatGPT / Claude
Starts from zero every chat.
Franky
Remembers your decisions, owners and corrections — for the whole team.
Per month: ChatGPT $20 · DIY Claude + MCPs $50–500 + engineering time · another hire $8K+ · Franky $1–15K
Where Franky works
In the channels your team already uses
No new app, no new dashboard. Mention Franky where the work already happens.
# cs-tickets-active
M
maya.f
@franky what was last quarter's grandfathering
decision for legacy SMS?
Franky
Grandfathered through 2026-09-30, 30% off migration. Owner kane.lin.
#pricing-committee · Decision doc
Slack
Any channel, DM or thread. Desktop and mobile.
Q3 Campaigns · Posts
K
Krystal
@Franky pull the May campaign report. One
slide.
Franky
Spend $24,810 · 412 conversions · NPS 8.4. Drafted → May-report.pptx
GA4 · Meta Ads · Typeform
Microsoft Teams
Same memory, same citations, in any Teams channel or group chat.
LINE · Lantern festival working group
陳
Supervisor Chen
Amy, vendor list to the bureau by Thursday.
Franky
Daily digest · 1 new task — Amy, due Thu 10/2.
Task panel · 9:00 weekdays
LINE
Assignments in LINE groups become tasks with owners and dates, plus a daily digest.
Reads from and acts on
Google DriveHubSpotZendeskBigQueryGitHubAsanaGA4Meta AdsMetabaseYour ERPAny MCP server
Powered by Crescendo Agent Lab
An employee IT can actually manage
Franky runs on Crescendo Agent Lab, the platform IT uses to govern every AI agent in the company. Your team gets a colleague; IT gets the controls.
- Acts with each person's own permissions — no second access list
- Asks before anything it can't undo, with a one-click approval in the thread
- Every workspace and team runs inside a token budget
- Every model call, approval and action lands in an exportable audit trail
# deals-acme
A
amy.k 2:10 PM
@franky what discount did Acme get at renewal?
Franky App 2:10 PM
12% on the 2026 renewal, approved by kane.lin on May 20.
↪ #deals-acme · Renewal memo
A
amy.k 2:12 PM
@franky extend their payment terms to 60 days.
Franky App 2:12 PM
Drafted. This changes a contract, so it needs a sign-off.
crm.terms.update
Runs with amy.k's CRM permissions · approver: finance-ops
Approve
Deny
Our first digital employee is our own
Franky already works at Crescendo Lab
Production usage inside our own company, from our own telemetry.
92/138
Crescendo Lab staff actively using Franky in a 30-day window (Apr–May 2026)
4,708
@mentions by Crescendo Lab staff in the same 30 days
35
power users with 10+ mentions a week
Jan 2026
in continuous production since
Source: Franky production logs, Apr–May 2026. Sales adopted it faster than Engineering.
BD proposals used to be 3–4 hours each. Now under one.
I stopped waiting for the data team. Two messages and I have it.
Franky reads the customer's real ask 60–70% of the time.
Customer · May 2026
An event-production team. 50 people. Five data platforms.
Before Franky
4 hours
Per campaign report · 3 people involved
- Manual pulling across GA4, Meta Ads, the ticket backend, Looker Studio and Typeform
- Wait on engineering for the ticket export
A spreadsheet nobody trusts on the first send.
After Franky
~8 minutes
Per campaign report · 1 person, in Slack
@franky pull May "Summer Awakening" — spend, conv, NPS, top survey themes.
- Franky queries all 5 sources in parallel and cites every number
- The marketing lead polishes the framing and sends
Same report. Trustworthy on the first send.
5
data platforms, one mention
2 wks
from kickoff to org-wide rollout
50
people across three departments
Pricing
Start with one team. Expand on usage.
Transparent token pricing on every tier. A pilot costs less than a part-time intern.
Pilot
$1–2K/ month
One team · capped usage · 30-day trial
- Slack workspace install
- Two or three connected sources
- Onboarding skill seed
- Email support
Growth
$5–15K/ month
Org-wide · usage-based · every team gets its own Franky
- Unlimited employees
- Pay-per-token over a baseline allowance
- Self-serve skill authoring
- Shared Slack support channel
Enterprise
$30K+/ month
Private deploy · SLA · security review
- Runs inside your own GCP project
- Dedicated customer success manager
- Custom skill development
- Security review and SOC 2 roadmap
AI usage is billed at cost × 1.4 — an open service fee that covers running the system, permissions, monitoring and support. Pilot trials run at cost.
FAQ
What teams ask before they hire Franky
How long does it take to onboard Franky?
One afternoon for the pilot install — the Slack app plus two or three read-only
connections such as Drive, your CRM and your data warehouse. Team-specific skills ship
over the following 2–4 weeks as real usage shows what to build.
What can Franky see?
Only the sources you connect, and only what the person asking is already allowed to
see. Franky works with each person's own permissions, so it never surfaces data the
requester couldn't open themselves.
What if Franky gives a wrong answer?
Every claim links back to the source it came from, and when Franky can't find a source
it says so instead of guessing. Corrections made in the thread become part of the next
answer.
Can Franky take actions, not just answer?
Yes. Franky drafts documents, files requests and updates systems through your
connected tools. Actions that change something wait for a one-click approval in the
thread, from a person with the right to approve it.
How do you keep the AI bill under control?
Every workspace and team runs inside a token budget, and every model call is metered.
That comes from Crescendo Agent Lab, the platform Franky runs on.
Is Franky SOC 2 / GDPR compliant?
SOC 2 Type II is on the Enterprise roadmap for 2026 Q4. Enterprise deployments run
inside your own GCP project, so data never leaves. Pilot and Growth tiers run on
Crescendo Lab's managed GCP in Taiwan.
What happens to our data if we leave?
You take everything with you. Connected source data is never copied to our
infrastructure — Franky queries it live. The organization memory Franky built is
exportable as JSON on request and deleted within 30 days.
How does pricing scale with usage?
Pilot ($1–2K/month) is flat-rate for one team. Growth ($5–15K/month) is org-wide with
a baseline usage allowance plus pay-per-token over it — most customers settle around
$8K/month. Enterprise is custom, with private deploy and SLA.
Can different teams have their own Franky?
Yes. Each team can have its own skills, persona and data sources under one workspace —
the CS Franky and the Sales Franky see different worlds, with one bill.
Hire Franky for one team first
- Live in one afternoon, on your own Slack or Teams
- 30-day pilot with your real sources and real questions
- Cited answers from day one; approvals for anything that changes something
- IT gets the Agent Lab controls: permissions, budgets, audit
Thanks — we'll be in touch.
We'll email you to set up your pilot on your own workspace.
One hire. The output of a team.
Stop asking people. Start asking Franky — powered by Crescendo Agent Lab.